10 Cloisters Walk and 2 Feversham House, York
Minimum Stay – 3 nights. 2 nights subject to availability and a supplement.
Deposits and Cancellation Policy
- We ask for a non-refundable deposit of 30% payable 4 weeks in advance of your stay. Bookings are provisional until this deposit is paid.
- If you book to stay less than 4 weeks in advance of your trip, the full amount is due.
- If you cancel 14 days or less in advance of your trip, the total amount is non-refundable.
If you need to postpone your trip, we would aim to accommodate you at a future date subject to availability. There will be a 10% administration charge of the full amount for this alteration.
If the Government implemented travel restrictions, then refunds are at our discretion.
We strongly recommend you take out cancellation insurance to protect yourselves. We can supply you with any necessary paperwork for proof of booking.
Cleaning Service – The apartments will be fully serviced prior to your arrival by a professional cleaning company. For stays longer than 7 days, it is possible to organise additional cleans and bedding and towels at an additional cost. Please ask at the time of booking.
Forms of Payment – You can pay directly on our website, including credit card payments. If you want to pay by BACS, please contact us at hello@yorkstay.co.uk and we will send you our bank details.
Parking – Free parking available at both of the apartments. More details will be supplied when booking. Please note that Cloisters Walk requires a key fob to open the gate. A charge of £100 will be made for lost key fobs.
Number of Occupants – Our one-bed apartments are suitable for a maximum of 2 people.
Children and Babies – We are sorry but our apartments are not suitable for children under 12.
Arrivals and Departures – Guests can check-in from 2.30pm onwards on the day of arrival. Both apartments have key safes and we are recommending self check-ins for your own safety. We ask you to vacate the property by 10.00am on the day of departure.
Damage – We will need to charge you for any damage or breakages that occur in the apartment or in the building or communal gardens.
Smoking – Please note this is a non-smoking apartment. Smoking is not permitted in any area of the apartments or in the communal staircase areas.
Pets – We are sorry but we do not allow pets of any kind.
Noise – both apartments are in quiet residential neighbourhoods and we ask our guests to be considerate with noise levels.
If you need any clarification of these terms and conditions, please don’t hesitate to contact us
