10 Cloisters Walk, York, YO31 7HZ and 2 Feversham House, 15 Jewbury, York YO31 7PL
Minimum Stay – 3 nights. 2 nights subject to availability and a supplement.
Securing Your Booking – We require a 50% non-refundable deposit at the time of booking and the remainder 6 weeks before your visit. Bookings are only provisional until a deposit or full payment is paid.
Security Bond – We take £100 as a security bond when you make your booking and will refund this in full 7 days after you have vacated the property if everything is in order. For stay more than one month we will ask for a larger security deposit.
Sofa Bed – The is a good quality sofa bed in Cloisters Walk which sleeps 2 people comfortably.There is a £10 supplement per night, per person if you wish to use the sofa bed and we will leave you extra bedding and towels. Please let us know at the time of booking.
Cleaning Service – The apartment will be fully serviced prior to your arrival. For stays longer than 7 days there is a £25 cleaning charge which includes a change of bedding and towels as well.
Forms of Payment – You can pay by BACS or Credit Card via Pay Pal. You do not need a Paypal account to pay by credit card.
Cancellations – If for any reason you have to cancel your booking four weeks or less before you are due to visit us, the total cost is payable. However we will do our best to re-let the property and if we manage to do so we will only charge you an administration fee, which will be 10%. We strongly recommend you take out cancellation insurance to protect yourselves.
Parking – If you need a car parking space during your stay we can provide you with a parking permit sign to be displayed in the front of your vehicle, plus a key fop to operate the automatic barrier. There is only one space allocated for this apartment. Please remember to leave the fob on departure otherwise we will need to deduct £100 from your security bond as this is the replacement cost. Please note the postcode for the car park is YO31 7HY.
Number of Occupants – This one bed apartment is suitable for two people only.
Arrivals and Departures – We welcome guest from 2.30pm onwards on the day of your arrival at Cloisters Walk and from 3pm at Feversham House. Please let us know what time you will be arriving and we will arrange to meet you at the apartment. We ask you to vacate the property by 10.00am on the day of departure.
Damage – We will need to charge you for any damage or breakages that occur in the apartment or in the building or communal gardens.
Children and Babies – We are sorry but this property is not suitable for children under 12. However we can recommend other places nearby.
Smoking – Please note this is a non-smoking apartment. Smoking is not permitted in any area of the apartment or in the communal staircase areas.
Pets – We are sorry but we do not allow pets of any kind.
Noise – both apartments are in quiet residential neighbourhoods and we ask our guests to be considerate with noise levels.
If you need any clarification of these terms and conditions, please don’t hesitate to contact us